FAQ
Q: Can I cancel my order?
We only accept cancellations of orders before the product has been shipped. If you wish to cancel your order, please contact us as soon as possible using the inquiry form.
[Notes]
•After receiving your inquiry, we will check the shipping status of the product. Depending on the timing, we may not be able to respond as the shipping process is still underway.
•We cannot accept cancellations or changes to the contents of pre-ordered items (such as changes to color, size, or quantity) after the order has been confirmed.
Q: Are there any restrictions on the number of items I can purchase?
Purchase restrictions and quantity limits vary depending on the product. Products with purchase restrictions are listed on each product page, so please check.
*Please note that this is done to provide products fairly to all customers and to prevent resale.
*For overseas shipments, in order to ensure safe delivery, purchase restrictions will be applied even if the total weight of the order exceeds 10 kg.
If the items in your cart exceed the specified weight limit, you will not be able to place your order.
If you are unable to check out, please reduce the number of items in your cart and try again.
Q: I can't add items to my cart even though I'm within the purchase limit.
Please note that there are limited stocks of each product. Therefore, even if you are within the purchase limit, you may not be able to purchase the product.
Q: Can I change the size or color after placing my order?
Due to the specifications of the order system, once an order has been confirmed it cannot be changed.
If you wish to change to a different size or color after completing your order, you will need to cancel your order and purchase the desired product again.
[Notes]
・Please note that the product may sell out before you can place another order.
- Depending on the product you order, we may not be able to accept your order cancellation, such as products that cannot be canceled.
Q: Is there a way to check if my order has been placed?
If your order has been successfully completed, we will send an "Order Completion Email (automatic email)" to the email address you used to place the order. If you do not receive the email, please check your spam box.
We also recommend that you set up your email address below to allow emails in advance.
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●skaterjohn.tyo@gmail.com
●store+68385898717@t.shopifyemail.com
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[Notes]
・We do not recommend registering an email address from your mobile carrier (such as @docomo.ne.jp / @ezweb.ne.jp / @au.com / @softbank.ne.jp) as this may prevent emails from reaching you. We recommend using a different email address, such as Gmail.
・If you would like to change the email address associated with your order, please contact us using the inquiry form.
Q: Will the items in my cart ever sell out?
The product will be secured when your order is completed.
If an item is added to your cart, it is not reserved and may be sold out.
*Depending on the timing of system inventory updates, items may actually be out of stock even after your order has been confirmed.
Please note that in this case, we may need to process a refund.
Q: Can I change the delivery address after completing my order?
You can change the delivery address before the product is shipped.
Please contact us as soon as possible using the inquiry form.
*Please be sure to enter the relevant order number.
[Notes]
・Even if you change your address from your account page after placing your order, it will not be reflected on the shipping slip. Please be sure to contact us using the inquiry form .
・After receiving your inquiry, we will check the shipping status of the product. Depending on the timing, it may not be possible to change the shipping address because the product is already in the shipping process. In that case, please check the shipping company and the shipping invoice number (tracking number) listed in the shipping completion email, and contact the shipping company's sales office to request a change of delivery address.
・Due to changes in Yamato Transport's services, from June 1, 2023, if you change (forward) your delivery address to a different address than the one you specified, you will be responsible for the shipping fee from the address on the shipping label to the new address. Please note that if you change (forward) your delivery address, the shipping fee will be payable on delivery and delivery to a delivery box is not possible.
Q: When will the product be shipped?
Once payment has been confirmed, items excluding special/limited/pre-order items will be shipped sequentially within 10 business days.
Please note that this does not include the day of your order.
*If multiple items ordered at the same time have shipping dates set, they will be shipped together on the latest shipping date. [As of August 8, 2025: If you order a product scheduled to ship on August 18th together with a regular product, all items will be shipped after August 18th.]
[Notes]
・Once delivery is complete, we will send you a shipping completion email.
・Business days are weekdays, excluding Saturdays, Sundays, and holidays. Products are not shipped outside of business hours. ( Business hours: 9:00-17:30 (weekdays) )
- Long holiday periods such as Obon, Golden Week, and New Year's holidays will be announced on the sales site homepage and various social media platforms.
・Due to road traffic conditions and logistics congestion, the arrival date may be earlier or later than expected. Also, delivery to remote islands may take some time.
・For pre-ordered items, please check the estimated shipping date listed on the product page. *This estimated shipping date is an estimate and may vary depending on production and shipping conditions.
Q: Can you combine this with another order?
We cannot combine items with different order numbers.
Due to the specifications of our order system, products will be shipped according to the order number.
Q: How much is the shipping fee?
Please see below for shipping costs within Japan.
Shipping costs vary by area.
■Domestic shipping : Honshu and Kyushu ¥950
Hokkaido and Okinawa ¥1500
*The delivery company is generally Yamato Transport.
*Shipping is free for purchases totaling 15,000 yen (tax included) or more (excluding overseas orders).
■International shipping costs <br>Shipping costs vary depending on weight and region.
Shipping fee depends on weight and area.
*Delivery will be by EMS.
*Due to EMS regulations, delivery may not be possible to some areas.
In such cases, we may contact you after placing your order and cancel it. Thank you for your understanding.
*Delivery may be delayed due to shipping conditions and customs procedures.
*For overseas shipping, there is a weight limit for each order. If the number of items in your cart exceeds the limit, you will not be able to place the order. If you are unable to check out, please reduce the number of items in your cart and try again.
*Depending on the destination country or region, customs duties, consumption tax, and other fees may be incurred. Such fees will be borne by the customer. In particular, when shipping products made in China to the United States, additional duties may be imposed upon customs clearance. Please note that all such costs will be borne by the customer. As of 2025/05/23〉
* Due to the strike by Japan Post, shipping (EMS) to all areas of Canada has been temporarily suspended. Therefore, we are currently suspending orders to Canada. As of May 23, 2025, we will resume accepting orders to Canada. (Update as of June 17, 2025)
Q: Can I specify a delivery date and time?
We are sorry, but we cannot specify the delivery date and time.
Q: Can I change my payment method after I've placed my order?
Due to the specifications of our order system, once an order has been confirmed, the payment method cannot be changed.
If you wish to change to a different payment method after completing your order, you will need to cancel your order and purchase the desired product again.
[Notes]
・Please note that the product may sell out before you can place another order.
- Depending on the product you order, we may not be able to accept your order cancellation, such as products that cannot be canceled.
Q: What payment methods are available?
Credit card (VISA / Mastercard / JCB /AMEX)
PAYPAL
Apple Pay
•Google Pay
Shop Pay
•Amazon Pay
•Pay later (Payday)
[Notes]
・For details on each payment method, withdrawal and refund timing, etc., please contact the official contact point of each company.
Q: Can I exchange the product I received?
We cannot accept exchanges for different sizes, colors or products due to customer preference.
We will only exchange defective products if they are in stock.
We apologize for the inconvenience, but please return the product within 3 days of receiving it.
Please note that if the item is out of stock, we will provide you with a refund.
■ Products eligible for exchange
- You have applied via the request form or contacted us via inquiry within 3 days of receiving the product. - The product has not been used or has only been tried on.
- It has not been altered, washed or dry cleaned
・The item has not become smelly, dirty, scratched, or lost while in the customer's possession.
・The product (including accessories) must be returned to us in the same condition as when it was delivered.
- Hang tag attached
・There is a delivery note
[Notes]
Please contact us with a photo of the problem area of the product.
・Please note that if the item is out of stock, we will provide you with a refund.
・We will check the photos of the affected areas, and if we determine that the item is not defective, such as fraying or scratches that do not interfere with wearing the item, we will not be able to accept an exchange due to the defect. Thank you for your understanding.
- In the case of a replacement due to a defect, we will cover the shipping costs for the return.
Q: The product I received was damaged or soiled. Can I return or exchange it?
Please contact us via the inquiry form within 3 days of receiving the product.
If we determine that the product is defective, we will accept returns or exchanges.
[Notes]
Please contact us with a photo of the problem area of the product.
・
・We will check the photos of the affected areas, and if we determine that the item is not defective, such as fraying or scratches that do not interfere with wearing the item, we will not be able to accept returns or exchanges due to defects.Thank you for your understanding.
・In the case of returns or exchanges due to defects, we will cover the shipping costs for the return.
Q: I received a different product from what I ordered.
Within 3 days of receiving the product
We will check the situation and arrange for the correct product as soon as possible.
*If we are unable to exchange the product due to sales conditions, we will provide a refund.
***Notes about pre-orders***
- We cannot accept cancellations or changes to your order (such as changes to color or size, quantity, etc.) after your order has been confirmed.
・The estimated shipping date listed on the product page is an estimate and may vary depending on production and transportation conditions.
・Regular items (in-stock items) and pre-order items cannot be purchased at the same time. Please place your orders in separate carts due to the system.
・Due to production reasons, specifications may change or sales may be discontinued without notice. In such cases, we will contact you promptly and provide a full refund.
***Other Notes***
・The product images shown are sample products. Please note that the color and specifications may differ from the actual product.
-The product images shown are as close to the actual color as possible, but please note that the color may appear different depending on the shooting environment and monitor environment.
・You can apply as many times as you like, but please note that shipping fees will be charged each time you place an order.
-We will promptly arrange for the product to be shipped from the manufacturer after your order is confirmed, but the product may be out of stock due to the manufacturer's circumstances.